The Hawthorne Effect and Productivity in Organizations

In 1924, the National Research Council, at the Hawthorne plant of Western Electric Company in Chicago, began a series of experiments to see how much lighting affected productivity. It was verified that with each alteration in the lighting, there was an improvement in productivity; however, when returning to the initial lighting conditions, productivity remained high, indicating that the attention given to the work environment was the predominant factor, not the luminosity itself. Over the years, studies and experiments in Hawthorne, which lasted until 1932, greatly expanded the initial focus, also addressing aspects of Continue reading “The Hawthorne Effect and Productivity in Organizations”

A Great Question to Uncover Ethics Behavior in a Job Interview

Ethics Concern

We know that ethics is a big concern in work environment. Among others, the study conducted by Daniel Johnson, from IBE (Institute of Business Ethics), shows that ethics concern is getting more importance. The Institute, headquartered in the UK, has been doing research on ethical issues in the UK since 2005, and from 2012 included other countries. The responses shows that, from 2005 to 2015, some ethics issues like having written procedures, means to report misconduct in a confidential manner, support advice, training in standards of ethical conduct, have been dealt with more and more attention.

Make a Question

So, a great question to make for a candidate in a job interview is: Continue reading “A Great Question to Uncover Ethics Behavior in a Job Interview”

Keep An Eye On That, Always!

“Shit! Why I didn’t do that?”

That has likely happened to you sometime! Well, the good part is that it teaches us priceless lessons. If you think you should do something, you probably have to. In management, we can face this kind of situations everyday. So, pay attention on your feeling, and don’t lose the proper time to do the right thing.

A Useful Story

See the following case that has happened in a certain company: Continue reading “Keep An Eye On That, Always!”

Emotional Balance

Emotional balance is the capacity you have to control yourself in stress situations, and is a key competence for you to grow in your career.

A very powerful way to keep us balanced is the mental predisposition, which means, how we consciously think and propose to react to certain situations. It’s like a mental programming. When we are predisposed to act with balance when this or that situation happens, we are much more prepared to face the stress of that moment.

Mental Control

Here I can give a personal testimony: Continue reading “Emotional Balance”

4 Easy Ways to Deal with Provocative Comments


From my own experience, after years and years of working in various organizations, I can say that there is a kind of “colleague” of work who is the expert in causing disturbance in the environment and creating discussion. He is the one who moch, ironize, and denigrate the work of others. This guy is the corporate provocateur and usually is an envious person, but he can also be the unreasonable competitive, or the aggressive compulsive. Dealing with such people requires, first and foremost, emotional balance, and some tips on how to respond to such provocations can be very helpful in avoiding discussion. Continue reading “4 Easy Ways to Deal with Provocative Comments”

What to Do with Toxic People in the Workplace?


Rudeness, annoyance, incivility, bullying or toxicity, no matter the word you want to use, the subject is an important concern in a work environment. A toxic person is the one who deliberately harms other people and the workplace. It is a serious concern because just one toxic person has a tremendous power of destruction in a workplace, that’s why a proper actions has to be taken.

Six characteristics of toxic people

Continue reading “What to Do with Toxic People in the Workplace?”

How To Build a Winning Team?


This is probably one of the biggest questions in the leadership area. I have probably known dozens of good leaders, but dozens of bad ones. Some of the bad leaders were, not just bad, but terrible, and most of them, probably, thought they were good. If you want to know how good one leader is, just look at his team.

I believe there are some rules to follow when you want to create a winning team. You have to establish some key points that can drive you towards a good team results. I call these 10 key points as part of the Virtuous Circle of the Winning Team. Let’s see them:

Continue reading “How To Build a Winning Team?”

3 Things To Do as a Must in a CEO First Day!


That’s your first day as a CEO? Ok, it doesn’t matter if you are new in the Company, or not. There are 3 things that you have to do as a must! Check the balance sheet? Talk to the managers? Visit customers? Visit suppliers? Make a speech to the entire company? Have a meeting with the staff?

No! Definitely, none of them!

The 3 things you have to do as a must are: Continue reading “3 Things To Do as a Must in a CEO First Day!”

Why New Quality Programs Faill?

Why New Quality Programs Faill

The news come first from the CEO to the Managers, and then, to their team:

-We have to indicate few people from our area to start a new Quality Program Training.

People look each other, trying to understand what is that. Some of them find excuses for not doing the training, others think about it.

People chosen, training done. Now, the worst part! Manager speaks to the team:

-Guys! Our CEO wants to show to the board some cost reduction got from the new Quality Program.

Who can believe this will really work? Continue reading “Why New Quality Programs Faill?”

Why So Many Managers Like To See People Doing Overtime (If That’s Not Productive)?


Imagine the following scene: it’s seven-thirty pm, and we still see some employees working, in some areas of the Company. Managers leave their roons and go home happy, because they know these people will stay working some time more. Consider that the regular time is from 8 am to 6 pm. So, do you see anything wrong with that?

Hopefully you said “yes”!

This scene is very typical in an industrial environment, and you will find all reasons and explanations possible for this people to be working overtime. So, why they are working overtime? Why most of managers like so much? And finally, why is it wrong?

Follow me step by step: Continue reading “Why So Many Managers Like To See People Doing Overtime (If That’s Not Productive)?”

How to Lead Meetings Effectively?


Certainly, in a management role, you will have to be faced with the task of leading meetings. Although they are important and fundamental in various situations of corporate life, when poorly led, meetings can become destroyers of productivity and wasters of time.

When people ask me if I recommend doing meetings stand up to be shorter and to the point, I ask: Do you have lunch standing up?  Continue reading “How to Lead Meetings Effectively?”

What I Learned From My Business Trip To China


I was in China during the month of April, in 2010, and had the opportunity to know some of the culture and way of life of the Chinese people. What you will read next is purely my impressions after this experience.

People – The people are very friendly. An occidental guy gets a lot of attention, anywhere in China, mainly out of the biggest cities, but that’s not uncomfortable, at least I have never felt bad because of that. It is common to be Continue reading “What I Learned From My Business Trip To China”

How to Create a Culture that Supports Change?


A Challenging Scenario – The globalization was the phenomenon of economic and socio-cultural interaction more intense between countries, beginning, notably, in the 90s, and has demanded a higher standard of quality, not just for the products, but also for business professionals. The globalization has been driven by greater political freedom, due to the end of the Cold War; by the reduction in transport costs, arising from market openings and the modernization of the means of transport; and also by the ease of communication with the advent of the commercial internet. Thus we saw, in the industrial field, a big cultural change as market consumers began to have more product options and, with it, the producers of lower quality had basically two ways: Continue reading “How to Create a Culture that Supports Change?”

The Right Steps to Organize Effective Meetings!


It’s widely known that meetings are one of the biggest time killers in the business environment. The web site (IBM) has been making surveys about time waste at work and has been showing that meetings are one of the top reasons.

The best way to plan and organize an effective meeting is to pay attention on some key points:  Continue reading “The Right Steps to Organize Effective Meetings!”

How to Hire a Good Worker?


I have interviewed and hired uncountable people, along over 13 years of experience in management, and I don’t think there is a magical question to use in the interview for finding the right person. Actually, more than the answer itself, I am interested in the way that is given. I am really interested in gesture, eyes contact, voice level and the differentiation according to what is being said, and, of course, the whole package of what I am learning from the individual I am meeting in that moment. I use to say, to do a good job, you better be a good person.

I believe, there are two main points to think about (or rethink) when you interview your next candidate:

Continue reading “How to Hire a Good Worker?”

The Best Way to Evaluate People at Work Ever!



Working at several different companies, and visiting uncountable others, I have already seen a lot of methods for evaluating people at work. Using spreadsheets or sophisticated softwares, these companies try to measure the achievements and behavior of the employee.

Measure the employee behavior is nonsense! Try to give a score to someone, to evaluate communication, attitude, commitment, or responsibility. Continue reading “The Best Way to Evaluate People at Work Ever!”

Do You Know the Difference Between Manager & Leader? Really?



In my first job in a management role, in 1997, as a production supervisor in a big engine manufacturer, my challenge was not just startup production in a new global and competitive environment, but at the same time, startup my own management career, and like me in that time, you probably heard about the advice: anyone can be a manager, you have to be a good leader!

 Seriously? Anyone can be a manager?

Continue reading “Do You Know the Difference Between Manager & Leader? Really?”