The news come first from the CEO to the Managers, and then, to their team:
-We have to indicate few people from our area to start a new Quality Program Training.
People look each other, trying to understand what is that. Some of them find excuses for not doing the training, others think about it.
People chosen, training done. Now, the worst part! Manager speaks to the team:
-Guys! Our CEO wants to show to the board some cost reduction got from the new Quality Program.
Who can believe this will really work? Continue reading “Why New Quality Programs Faill?”