My experience of more than 13 years of management in the industry has shown me that there are some commandments that must be obeyed within an organization, so that we can get the much desired (and more than ever, necessary) quality. I will list them, as follows: Continue reading “The Commandments of Quality”
The news come first from the CEO to the Managers, and then, to their team:
-We have to indicate few people from our area to start a new Quality Program Training.
People look each other, trying to understand what is that. Some of them find excuses for not doing the training, others think about it.
People chosen, training done. Now, the worst part! Manager speaks to the team:
-Guys! Our CEO wants to show to the board some cost reduction got from the new Quality Program.
Who can believe this will really work? Continue reading “Why New Quality Programs Faill?”